Frequently Asked Questions
- Do I need a password to order?
- How can I change the number of tyres I’ve ordered?
- How can I order more than one type of tyre at the same time?
- How do I place an order with you?
- How will I know if my Internet order has gone through correctly?
- I have accidentally ordered tyres that I do not require. What can I do?
- Is there any other way to order from you apart from over the Internet?
- I’m not sure if my order has gone through correctly. What should I do?
- Who should I contact if I have any questions about my order?
- Why are some tyre products no longer advertised?
Do I need a password to order?
You do not require a password to order from us. After you have read and accepted our Terms and Conditions of Sale, just leave the “e-mail” and “password” text fields blank and click on “To Step 2”.
How can I change the number of tyres I’ve ordered?
In Step 1 of the order process, you can choose between the options "2 or 4 tyres". Should you require a different number of tyres (such as only one tyre), you can change the amount later in the order process by simply clicking on “Change Amount” and entering your required number.
How can I order more than one type of tyre at the same time?
You can order several different types of tyre by simply clicking on “Add to Cart” for each different type of tyre you wish to purchase from the choice available. Then click on “Shopping Cart” in the “Your orders” navigation bar where you will find a list of the all the tyres that you have placed in your cart so far.
How do I place an order with you?
You will find a detailed explanation of our online order process under the "How to Order" heading of our "Help" page. If you have difficulties ordering from our website, you can either contact us by e-mail at firstname.lastname@example.org or call us free of charge on 00800-33584266 (Mon.–Fri. 7am-9pm). We’ll be more than happy to help.
How will I know if my Internet order has gone through correctly?
Shortly after you have submitted you order you will receive an order confirmation by email or fax from us. If you do not receive such a confirmation, then your order unfortunately did not get through to us. If this is the case, then please submit your order again.
I have accidentally ordered tyres that I do not require. What can I do?
If you have accidentally ordered tyres from us, of course we can cancel your order. We strive to make sure you are satisfied with every delivery from us, which is why you can return your purchased products within 30 days if necessary. This, in fact, exceeds the legally-required minumum of two weeks guaranteed returns period.
Products that have been custom-made to customer specifications are excluded from our returns policy, including all deliveries of sets of complete wheels that we produce individually for each customer.
Is there any other way to order from you apart from over the Internet?
If you would rather not order over the Internet, the following options are available: call us free of charge on 00800-33584266 (Mon.–Fri. 7am-9pm), by fax on 0049-89-208080815 or by post: Delticom AG, Orders, Brühlstraße 11, D-30169 Hanover, Germany. Please let us know exactly what type and make of tyre you require and how many you wish to purchase along with your preferred method of payment. We accept advance bank transfer and credit card payments (be sure to have the card details at hand if ordering by phone).
I’m not sure if my order has gone through correctly. What should I do?
If your order has been properly received and processed, you will receive an e-mail confirmation from us. This will include your order number and a confirmation of the goods ordered. If this is not the case, then please contact us by e-mail: email@example.com or call us free of charge on 00800-33584266.
Who should I contact if I have any questions about my order?
If you have any questions regarding your order, you can either contact us by e-mail: firstname.lastname@example.org or call us free of charge on 00800-33584266.
Why are some tyre products no longer advertised?
Due to supply shortages on behalf of the manufacturer, we sometimes have to temporarily remove products from our range. However, we can still take your order and will inform you as soon as the tyre is back in stock.