www.eiretyres.com is an Internet service brought to you by Delticom AG, Hanover, Germany.
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Customer support and service
If you require any advice or help regarding either our website or the tyres that we sell, please call us on +3530818000052 or you can contact us using the e-mail address listed below.
Please contact eiretyres@delti.com:
- for technical problems
- for questions regarding tyre sizes or our products in general
- if you have any questions about your order
- if you have a complaint or wish to return goods
- for general information
For press information, please go to www.delti.com/press/english
Our postal address:
Delticom AG
Brühlstr. 11
30169 Hannover
Germany
Telephone: +3530818000052 (Monday to Friday from 7 am to 9 pm)
Chairman of the Supervisory Board: Alexander Gebler
Managing Directors: Alexander Eichler, Philip von Grolman, Dr. Andreas Prüfer, Dr. Johannes Schmidt-Schultes
Registered Office: Hanover, Germany
VAT No. IE9984283K
Please do not return any tyres to the above address. We cannot accept tyre deliveries at this address. Please either call us or contact us by email at eiretyres@delti.com. We'll arrange to have the tyres picked up from your address.
Bank account:
Delticom AG
Commerzbank AG
IBAN: DE41250400660454540600
SWIFT: COBADEFF250
Complaints
If for any reason you are unhappy with the service we provide please contact us on 0035 3768887661 (FreeCall) or you can e-mail us at eiretyres@delti.com. Complaints will be acknowledged within 5 working days. On receiving your complaint, along with the acknowledgment, we'll tell you how long we expect to take to resolve your problem and will keep you informed about the progress we are making. All complaints are dealt with effectively, fairly and in complete confidence.
Complaint procedure: The European Commission will soon be providing a platform for online dispute resolution (ODR). The link will be posted here as soon as the platform exists.
